We’re excited to announce that we have been awarded a 2023 Benchmark Award for Landing in the TOP 25% in the United States for Customer Experience. At Robuck Homes, our core purpose is to strive for excellence and treat our customers right. And we will continue to make this a priority.
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The Avid Awards serve as a reliable indicator of customer service quality in the homebuilding sector. Since 1992, Avid Ratings has played a pivotal role in increasing transparency regarding builder performance based on consumer feedback. To determine the Avid Award recipients, homebuilders are assessed using Avid’s proprietary platform, AvidCX™. Every homebuyer survey in the database is examined to calculate each builder’s overall rating. Avid’s New Home Experience surveys gather comprehensive homebuyer feedback, offering unparalleled insights into overall satisfaction, likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.
To receive an Avid Award, each winning builder must achieve a score within or above the top 25th percentile across their U.S.-based counterparts.